Returns
Returns
At [perler lover], we want you to love every piece you receive.
If you are not fully satisfied with your order, we’re here to help.
You may request a return within 14 days of receiving your order.
To be eligible for a return:
Items must be unused and in original condition
Items must be returned in the original packaging
Proof of purchase or order confirmation is required
Please note that customized, personalized, or made-to-order items are non-refundable unless they arrive damaged or defective.
Non-Returnable Items
The following items cannot be returned:
Custom or personalized bead art
Digital products or downloadable files
Gift cards
Clearance or final sale items
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photos of the product and packaging
We will review the issue and offer a replacement, refund, or store credit when applicable.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved:
Refunds will be issued to your original payment method
Processing time may take 5–10 business days depending on your payment provider
Shipping fees are non-refundable unless the return is caused by our error.
Return Shipping
Customers are responsible for return shipping costs unless:
The wrong item was sent
The item arrived damaged
The product is defective
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Order Cancellation
Orders may be canceled within 12 hours after purchase.
After this period, your order may already be in production or processing and can no longer be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: perlerlover@126.com
We typically respond within 24–48 business hours.